Refund policy

At AETHER, every piece is custom-printed and crafted specifically for you upon your order. Because of this bespoke process, our return policy differs from traditional "mass-market" retailers. Please review the criteria below carefully.

1. Return & Exchange Eligibility

As our products are made-to-order, we do not accept returns or exchanges for:

  • Incorrect Size Selection: Please refer to our detailed Size Chart on the product page before ordering.
  • Change of Mind: We cannot restock items once they have been custom-printed for you.

2. Damaged or Defective Products

We take immense pride in our quality, but if we made a mistake, we will fix it. We offer a 100% Replacement or Refund for:

  • Items damaged during transit.
  • Manufacturing defects (e.g., stitching issues or significant print errors).
  • Receiving the wrong item/size/color than what was ordered.

Requirement for Claims: To process a claim, you must email team@aetherwear.in within 2 DAYS of delivery. You must include:

  1. Your Order Number.
  2. A clear unboxing video showing the damaged area and the courier label.

3. Return Timeframe

For eligible "Damaged or Defective" claims, you must notify us within 2 DAYS of receiving the product. Beyond this window, we unfortunately cannot accept the claim as we cannot verify the source of the damage.

4. Refund Process and Timing

If a refund is approved:

  • The amount will be credited back to your original payment method (Credit Card, Debit Card, or UPI).
  • Refund Processing Time: Once approved, please allow 7-10 business days for the amount to reflect in your account, depending on your bank.

5. Non-Returnable Items

The following items are strictly non-returnable:

  • Items purchased during a "Clearance Sale" or using a specific "Final Sale" discount code.
  • Items that have been worn, washed, or have had tags removed.

6. Return Shipping Costs

  • For Defective Items: Team AETHER will cover the cost of return shipping or simply ship a replacement free of charge.
  • In the rare case of an approved discretionary return, the customer is responsible for shipping the item back to our facility at their own cost.